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FAQ

Common Queries/Problems

We try our best to reply to emails within 24 hours. Sometimes, because we get many emails every day, it might take a bit longer. But don't worry; we read every email we get and will get back to you as soon as we can.
When you order from us, you'll get an email confirming your order. Once we process and send out your order, we'll send another email to let you know it's on its way. If you haven't received these emails, they might be in your spam folder. Check there to make sure. Sometimes, emails might not reach you because of server issues or other problems. If you're not sure about your order, you can log in to your account and check your current or past orders.

Ordering

We make ordering easy. Click on the item you want to buy, then hit 'Add to Shopping Cart'. Your cart holds your items while you shop. When you're done, go to 'Secure Checkout'. Enter your details, choose payment and shipping methods, and submit your order. We'll send you a confirmation email. That's it - your order is ready for processing!
We have different ways for you to pay. The easiest and fastest is with a Visa or MasterCard credit or debit card. We accept only Visa and MasterCard cards. If you don't have one, you can use PayPal instead.
We are serious about your security. Our SSL system uses top-notch military-grade 256-bit Secure Socket Layer technology to keep your personal info safe. Our payment gateway, Secure Trading, handles your card details securely. We never see or have access to your card details; they're encrypted and stored on a secure server for your safety.
Once you order, you will receive an email confirming it. This email shows what you ordered, the total cost, and an order number for any questions you have. When we send out your order, you'll get another email saying it's on its way.
The processing time for an order depends on how your details are processed in our system. When you use a Credit/Debit card, we carefully check the information for security and to prevent fraud. Your bank might also do security checks. If everything matches and is verified, we'll process your order quickly. If there are any issues, we might need to look into it and may contact you to verify some details.
If you want to cancel your order, please contact us before it's sent out, preferably right after placing it. Just email or call us with your order number. If we haven't processed it yet, we can cancel it for you. But if it's already on its way, we can't cancel it. You can check our returns policy for what to do next.

Delivery Information

We offer different shipping options for both national and international customers. These options vary in cost and delivery time. We recommend visiting our Shipping Information page for details on each method and estimated delivery times.
The delivery time for your order depends on your location, the chosen shipping method, and the order date. Check our Shipping Information page for details on delivery times for each method. Please note that delivery times can vary due to postal delays, which are out of our control.
If your order is delayed, you can contact us at info@kmgproject.com for help. However, it might be quicker to check our delivery guidelines:
If you think your package is lost in the postal system, contact us. Our customer support advisors will help you work with the courier handling your package to address the issue.

Returns/Refunds

If you want to return your items, you can do so within 30 days of receiving them. Please email Customer Services at info@kmgproject.com with your full name and order number before returning. Items must be unused and in new condition. We will refund the cost of the items, but shipping charges are non-refundable.
If you receive a damaged or incorrect item, we will replace them at no cost whenever possible. We will refund the cost of returning the item to us using your country's regular postal service. Please note that we won't cover extra charges for express or courier services unless agreed upon beforehand.